#professional development

The summer is a season of opportunity for HVAC technicians, and by opportunity, I mean a super high volume of service calls with a greater chance of callbacks.  We’re based in Florida, so our techs have to deal with the combination of blistering heat and higher humidity. That combo can cause all sorts of problems: […]

 In this episode, Bryan Orr sits down with Ty Branaman for a wide-ranging conversation about what it really takes to be a good on-call technician. They open by reminiscing about how dispatch technology has evolved over their careers — from pagers, radio codes, and outdated paper map books to MapQuest, early GPS units, and […]

 In this episode, Bryan welcomes back Trevor Matthews from Refrigeration Mentor for a conversation focused entirely on nailing a job interview in the HVAC and refrigeration trades — whether it’s a technician’s very first shot at breaking into the industry or an experienced tech looking to move to a new company or specialty. Trevor […]

 In this comprehensive discussion, Bryan and Bert tackle one of the most critical yet underdeveloped skills in the trades: conflict resolution and de-escalation. They argue that poor conflict management is one of the primary reasons technicians lose jobs, damage team dynamics, and limit their career advancement. The conversation explores both customer-facing conflicts and internal […]

 In this episode of the HVAC School podcast, Bryan Orr sits down with Bert and Leanna to discuss Kalos’s first official cohort apprenticeship program, dubbed the “Launch Program.” What started as Bryan’s persistent idea—one that the team initially resisted as too expensive and logistically challenging—evolved into a transformative three-month training experience that brought 15 […]

 In this candid conversation recorded live at the NCI Summit in Austin, Bryan Orr sits down with Chad Simpson, owner of Simpson Solutions, for an unexpectedly revealing discussion about the reality of building a successful HVAC business. What makes this episode particularly compelling is Simpson’s refreshing honesty about his struggles, failures, and the gradual […]

 In this powerful episode of the HVAC School podcast, Bryan sits down with Nate Agentis, third-generation plumber and author of Get Shit Done: How to Build a Strong Team, A Profitable Business, and a Lasting Legacy. Their conversation explores the intersection of personal health, business success, and meaningful leadership in the trades industry. Nate’s journey […]

 In this insightful episode of the HVAC School podcast, Bryan Orr sits down with successful small business owner Matt Bruner to discuss how to build and maintain a thriving HVAC business without the typical stress and overwhelming challenges that many entrepreneurs face. Matt, who has been running his own HVAC company for about two […]

 In this business and building-oriented short podcast episode, Bryan discusses the limitations and downsides of intentionality. He also talks about the differences between people who act, think, and work quickly and those who are a bit slower, more detailed, and more methodical; there are upsides and downsides to both. People often talk about being […]

 In this business and building-oriented short podcast episode, Bryan discusses the limitations and downsides of intentionality. He also talks about the differences between people who act, think, and work quickly and those who are a bit slower, more detailed, and more methodical; there are upsides and downsides to both. People often talk about being […]