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Why the New Guy Gets Fewer Callbacks
HVAC Summer Service Calls: Rushing, Mental Fog & How to Stay on Your Game
IAQ, Ethical Selling & Building Better Techs w/ Brynn Cooksey
Common Callbacks and Failed Inspections on Install
#callbacks
Tech Tips:
I was going through a recorded service meeting with the Kalos techs, and Bert shared something that has been rattling around in my head ever since. His team went digging through their callback data looking for patterns, and after stepping back and looking at it, one showed up that nobody expected: The newer techs were […]
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Videos:
Podcasts:
 In this episode, Bryan leads a live team meeting focused on getting technicians mentally and practically ready for the summer rush. He opens by asking the group to name what makes the season different, and the answers pile up quickly: higher call volumes, hotter attics, more irritable customers, and a nagging pressure to move […]
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 In this episode of the HVAC School podcast, Bryan welcomes back Brynn Cooksey from Air Doctors and HVAC U to discuss critical topics facing the HVAC industry today. Brynn brings his unique perspective as both a successful contractor in southeast Michigan and an industry educator who has made the transition to focusing primarily on […]
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 In this episode of HVAC School, hosts Bryan Orr and Bert discuss practical tips for preventing callbacks and failed inspections in residential HVAC installs and maintenance. Bryan and Bert stress the importance of getting the basics right, like properly cleaning condensate drains, ensuring proper drain pitch, and sealing ducts completely before relying on tapes […]
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