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August 22, 2019

Greg of AC Service Tech on YouTube joins me on the podcast to talk refrigerant charging as well as his excellent new book

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HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

In this special collaborative episode between the Building HVAC Science Podcast and HVAC School, host Bryan Orr sits down with his father and co-founder Robert Orr (Kalos) and Bill and Billy Spohn, the father-son duo behind TruTech Tools, for an in-depth conversation about the realities of running, transitioning, and ultimately passing the torch in a family-owned business. What makes this episode particularly compelling is that both pairs are actively living through their own succession journeys in real time, offering listeners an unusually candid and personal look at the emotional, structural, and cultural dimensions of handing off a business you helped build from the ground up.

The conversation begins with each participant sharing where they stand today. Bill Spohn Sr. is transitioning into semi-retirement as CEO and co-owner of TruTech Tools, which has tripled in revenue since his son Billy joined the company in 2018. Billy Spohn has stepped into the role of President and co-owner, focusing on working on the business rather than in it. Robert Orr, co-founder of Kalos alongside Bryan, has similarly stepped back after a formalized three-year succession plan, with Bryan now holding majority ownership and day-to-day control. Together, these four men represent two different approaches to the same deeply human challenge: what does it really mean to let go of something you built, and how do you do it in a way that honors both the past and the future?

A major theme throughout the episode is the emotional weight of identity and transition that founders and long-time leaders rarely talk about openly. Both Bill Spohn Sr. and Robert Orr reflect candidly on how much of their personal identity has been wrapped up in their respective companies, and how surprising it has been to grapple with the shift from decision-maker to advisor. Robert speaks movingly about health challenges, including having suffered strokes, that accelerated his thinking about succession and mortality. The group explores how no amount of business planning fully prepares you for the emotional reality of stepping back, and yet both men express genuine peace and gratitude for how their transitions have unfolded. The honesty in these reflections is rare and refreshing, especially in business media that often skips the messy human middle.

The discussion also digs deeply into the operational and cultural infrastructure that makes a successful handoff possible. TruTech Tools implemented the Entrepreneurial Operating System (EOS) starting in 2022, a framework that Billy says was one of the greatest gifts his father could have given him before assuming leadership. EOS brought role clarity, accountability structures, and regular team rhythms that transformed how the company functions. Bryan and Robert took a more organic approach at Kalos, leaning on trust, a shared value system, and clearly defined responsibilities that evolved over years of working side by side. Both companies emphasize that clarity and accountability are non-negotiable, regardless of company size, and that culture is not a poster on the wall but a reflection of how leaders actually behave when things get hard.

The episode closes with practical advice for other family business owners navigating similar journeys. Key takeaways include starting the conversation early, building an advisory board outside the company, making public commitments to accountability, investing in business reading and peer groups, holding regular family meetings so that everyone understands the plan, and above all, prioritizing emotional health and the ability to have hard conversations before they become festering resentments. Bryan offers a memorable point: intelligence gets beaten by emotional regulation and patience every day. The group is unanimous that succession planning is not a single event but a thousand small handoffs, and the best time to start preparing is well before you feel ready.

Topics Covered

Introductions: Bryan Orr (Kalos), Robert Orr (Kalos co-founder), Bill Spohn Sr. (TruTech Tools CEO), and Billy Spohn (TruTech Tools President)
TruTech Tools 3x revenue growth since Billy joined in 2018
The emotional side of letting go: identity shifts, loss of relevance, and the unexpected grief of stepping back from a business you built
Moving from decision-maker to advisor: how both Bill Sr. and Robert are navigating this transition
Legacy vs. transactional business: building to keep versus building to sell, and the stewardship mindset
The baton handoff metaphor: why succession is a thousand small transitions, not one dramatic moment
Robert Orr on health challenges (strokes) that accelerated his thinking about succession planning
EOS (Entrepreneurial Operating System) at TruTech Tools: what it is, how it was implemented over two years starting in 2022, and why Billy credits it as the single biggest gift for his leadership journey
Role clarity and accountability charts versus traditional org charts
Quarterly employee check-ins as an alternative to annual reviews
How Kalos grew organically without a formal EOS framework, and the value of building structure around trust and shared values
GWC framework from EOS: Gets it, Wants it, Capacity to do it
Kalos hitting 400+ employees and the challenges that come with scale
Culture preservation through succession: how core values survive a leadership change
Faith-based principles in business culture: loving your neighbor, leading with grace, clarity as kindness
The concept of stewardship: feeling responsible for a business rather than simply owning it
Separate job descriptions for CEO vs. President at TruTech Tools and why it mattered for the whole team
Bryan on having five family members working at Kalos and maintaining clear boundaries between family and professional roles
Advice for family businesses: start early, overcommunicate, make public commitments, seek outside advisors
Building a small advisory board outside the company for outside perspective
Recommended resources: business peer groups, books on succession planning, and the EOS/Traction framework by Gino Wickman
The importance of family meetings for keeping non-active family members informed and aligned
Forgiveness and reconciliation as a foundation for healthy family business relationships
Having hard conversations proactively so tension does not carry into family life
Bill Spohn Sr.’s closing reflection on what comes after stepping back, and the importance of preparing for your next chapter in life

Resources mentioned:

Traction by Gino Wickman
Rocket Fuel by Gino Wickman & Mark Winters
Succeeding by Albert Ciuksza
Good to Great by Jim Collins
Family Business Succession: The Final Test of Greatness by Aronoff, McClure, & Ward
Process! by Mike Paton and Lisa Gonzalez
The Business Transition Handbook by Laurie R. Barkman
Who Comes Next? Leadership Succession Planning Made Easy by Mary C. Kelly & Meredith E. Powell
Predictive Index (personality/behavioral assessment tool used at Kalos)
University of Pittsburgh business peer group for entrepreneurs (referenced by Billy)
Family business advisory boards and outside mentors