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June 21, 2026
The Wide/Narrow/Wide Approach: How to Think Big Picture on Every HVAC Service Call
Ever show up to fix one unit and walk away without noticing the bigger problem staring you in the face? That's exactly what happened on a recent service call — and it's a lesson every tech needs to hear.
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Oxy-acetylene torch tip manufacturers publish charts that tell us the ideal applications for each tip size, which is quite useful on its own. After all, a small tip may be great for a ⅜” liquid line but would hardly make a dent in 2” commercial refrigeration piping. But we can also take the information from […]
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In order to wrap my head around diagnostic issues, it helps me engage in thought experiments where I think of more extreme examples of an issue or situation or consider the ideal to find the “edges” of a concept. Once I find the extreme edges, I can begin to sort down to a more exact […]
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We’ve all probably been in this situation before (maybe in both people’s shoes at different points of our careers): A technician is on the job with their apprentice. The technician tells the apprentice where the probes go on the service ports and exactly what the superheat and subcooling are. The apprentice’s eyes glaze over, and […]
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