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Cracking the Home Health Comfort Code: IAQ’s Illusory Ideals

By Bryan Orr Kevin Hart

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HAVEN IAQ founder and CEO Kevin Hart returns to the podcast to discuss cracking the home health comfort code, diving into IAQ’s illusory ideals.

Even though the industry has been generating well-thought solutions to common problems, it’s difficult to put those solutions into practice on a large scale. As a result, it’s common to rely on selling “bolt-on” IAQ products, which don’t actually solve systemic IAQ problems. HAVEN’s recent work has also shown that only a few HVAC technicians are proactively offering IAQ solutions to homeowners; the vast majority wait for the owner to ask about a solution instead.

Some IAQ issues stem from duct and building envelope leakage, meaning technicians could offer to perform diagnostic tests (like blower door testing) and address the solution holistically with building envelope and duct sealing. However, not all customers are willing to pay for these, which is one of the biggest challenges of comfort consultations. The question about the real long-term, widespread effectiveness of comfort consults remains to be answered.

Right now, we only have the illusion that IAQ problems are being solved. We might see positive changes to the state of IAQ if there is more forethought on the technician’s part to include diagnostic tests in their quotes when it makes sense to do so. Our industry may also see more proactivity in the quest to solve IAQ problems holistically by establishing sales goals and approaches.

Kevin and Bryan also cover:

Latest HAVEN IAQ developments
The IAQ status quo
Technicians and sales
Evolution of evacuation best practices in the field
Proactivity vs. reactivity when addressing IAQ problems
IAQ solution goals and approaches
The value of commissioning reports
DIY and consumer-based IAQ solutions
“Getting in the reps” when using diagnostic tools to solve problems
The benefits and challenges of selling diagnostic services

Learn more about HAVEN at https://haveniaq.com/ or become a HAVEN Pro today at https://pro.haveniaq.com/. You can also contact Kevin directly at kevin@haveniaq.com.

Learn more about the 5th Annual HVACR Training Symposium at https://hvacrschool.com/Symposium24.

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Author:

Bryan Orr

Company: Kalos Services

Position: Co-Founder and President

Kevin Hart

Company: HAVEN IAQ

Position: Founder & CEO

Check out our most recent video

How to Evacuate an AC system, Full Vacuum Procedure

Our latest Podcast

HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

In this live stream, co-branded with Kalos, Bryan Orr sits down with Kalos refrigeration team members Christian Maitland and Alex Orr to talk about the realities of working on market refrigeration systems. The conversation starts with the rapid arrival of new equipment in grocery stores, especially transcritical CO2 racks, and why even well-trained techs are running into problems nobody has seen before. Because these are engineered, built-up systems rather than mass-produced units, the first real stress test often happens in the field, during installation and startup.

The group digs into where those problems actually come from. Some are classic installation errors, like skipping nitrogen purges while brazing, leaving burrs in pipe, or forgetting that ACR copper plugs sit on the inside of the pipe. Others trace back to the manufacturer: sensors landed on the wrong terminals, swapped sensors that left a condenser fan unable to run, controllers that overheat and reset, and programming that was tested in a different climate than the one the equipment ends up in. With multiple manufacturers supplying the rack, controller, and condenser, nobody owns the interface between the pieces, so startup techs end up tuning parameters store by store.

Bryan, Christian, and Alex also walk through the root cause process they rely on, which is essentially the scientific method: observe the complaint, form a hypothesis, test it, and then keep digging until you know why it happened and can confirm the fix on the next job. They discuss store dew point and airflow as the most common causes of iced-up and sweating cases, a humbling misdiagnosis involving a transducer and a redundant controller, and the pain of 19-week lead times and wrong parts arriving seven times in a row.

The episode closes with practical advice for techs. Walk into every store and use your senses, check behind your install team, pull your vacuums, and document conversations with customers when expectations don’t match the equipment specs. Christian encourages techs to share what they learn with peers, Alex reminds listeners that solving ridiculous problems is the job and a chance to be the hero, and Chad’s late addition is a reminder that equipment should be designed for worst-case conditions rather than a design day.

Topics Covered

Transcritical CO2 coming to the U.S. market, and why it behaves differently above roughly 86°F
Challenges of high ambient temperature and humidity in Florida, including limits of adiabatic cooling
Controllers that overheat and reset, and how quickly a CO2 system can lose its charge when that happens
Safety and mindset for techs moving from traditional DX to high-pressure CO2 systems
Why built-up systems get their first real field test at installation and startup
Clean piping practices: nitrogen purging, burrs, carbon buildup, and tiny orifices in ejectors and microchannel coils
The pipe plug in the EPR story and other lessons from early grocery work
Manufacturer errors caught at startup, including miswired harnesses and swapped sensors
Interconnected controls from different manufacturers and the need for site-specific programming
Setting customer expectations on case placement, shelving, and spec limits, and documenting those conversations
Store dew point, dehumidifiers, and ceiling fans disrupting open-case air curtains
Using building science tools like smoke pens and vane anemometers on refrigeration cases
The root cause process: observe, hypothesize, test, find the real cause, and verify the fix
A transducer misdiagnosis and why to rule out everything before ordering long-lead-time parts
Parts lead times, wrong parts, and the hidden labor cost of learning new equipment alongside manufacturers
Commissioning during live-store case swaps, and the gap in manufacturer training for new equipment
What techs look for on a first walkthrough, plus startup checks like line sizing, case assembly, and pulling vacuums
Gaps in tools, such as digital gauges built for transcritical systems
Closing takeaways: share knowledge with peers, own the problem, and design equipment for worst-case conditions