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Training The Next Generation of HVACR Technicians w/ Lenny Diaddario (Copeland)

By Bryan Orr Lenny Diaddario

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In this episode of the HVAC School Podcast, host Bryan sits down with Lenny from Copeland to explore how one of the most respected names in HVAC and refrigeration is actively investing in the next generation of technicians. Lenny leads Copeland’s aftermarket demand creation efforts, which includes everything from working with wholesale networks and trade shows to educational partnerships with schools and nonprofit organizations. The conversation covers a wide range of initiatives aimed not just at recruiting people into the trades, but at giving them the tools and confidence to thrive long-term in the industry.

A major theme throughout the episode is Copeland’s belief that workforce development is a shared responsibility across the entire industry chain — from manufacturers and parts suppliers to contractors and educators. Lenny describes how Copeland partners with organizations like SkillsUSA, Skills Canada, and the NC3 (National Coalition of Certification Centers) to provide hands-on training opportunities and industry certifications to students in trade and tech schools. Copeland sends trainers to these competitions with mobile refrigeration simulators, where students troubleshoot real-world fault scenarios and receive detailed feedback afterward — making it both a competitive and educational experience.

The episode also dives deep into Copeland’s Train-the-Trainer program, a cornerstone of their work with NC3 partner schools. Rather than simply handing schools a curriculum and walking away, Copeland brings educators through an intensive one-week program covering HVACR system fundamentals, troubleshooting, and compressor operation — complete with hands-on activities, refrigeration simulators, and even compressor teardowns. The goal is to ensure that instructors can confidently deliver accurate, field-relevant material to their students. Lenny emphasizes that Copeland intentionally avoids “death by PowerPoints,” preferring interactive, application-based learning that mirrors what technicians actually encounter on the job.

On the technology side, the conversation highlights the newly unified Copeland Mobile app, which now integrates White-Rodgers tools alongside the existing Copeland suite. Features like Check and Charge, PT Pro, and Fault Finder help technicians quickly diagnose system issues in the field, while the AI-powered Scout tool allows users to query Copeland-approved engineering bulletins and product data for fast, accurate answers. Lenny and Bryan discuss why this kind of tightly controlled, manufacturer-backed AI is genuinely valuable — cutting through information overload so a tech on a rooftop can get the right answer quickly. The episode wraps up with details on the HVACR Tech Appreciation Day sweepstakes happening April 1 through June 30, where Copeland is giving away approximately $3,000 worth of tools as a thank-you to technicians across the industry.

Topics Covered

Lenny’s role at Copeland and the scope of their aftermarket and education work
How Copeland approaches workforce development as an industry-wide responsibility
Copeland’s involvement with SkillsUSA and Skills Canada — booths, judges, and mobile refrigeration training simulators
The NC3 (National Coalition of Certification Centers) partnership and how it connects trade schools to industry certifications
Copeland’s three-part curriculum: HVACR system fundamentals, troubleshooting, and compressor operation
The Train-the-Trainer program — how Copeland educates educators to deliver consistent, field-ready instruction
Hands-on learning philosophy: refrigeration trainers, scroll teardown kits, and compressor-in-a-suitcase tools available to schools
Virtual reality scroll teardown in development to bring factory experiences to the classroom
The newly integrated Copeland Mobile app — combining White-Rodgers and Copeland tools in one platform
App features: Check and Charge, PT Pro (with altitude settings), Fault Finder, and the 30-year products catalog
Scout — Copeland’s AI tool that searches approved engineering bulletins and product data to answer field questions fast
Why manufacturer-controlled AI is a practical and trustworthy resource for technicians
The importance of retaining new technicians by giving them support systems so they aren’t overwhelmed and don’t wash out
HVACR Tech Appreciation Day — June 22nd — and the sweepstakes giving away ~$3,000 in tools (vacuum pump, recovery unit, core removal tool, gauge sets)
How to reach Copeland’s Educational Services team: educationalservices.coldchain@copeland.com
Accessing educator resources on Copeland’s website and the Copeland Mobile app