That picture above is a WWII poster reminding soldiers of informed self-interest, which is something we ought to consider when making decisions. We live in a world where we often make decisions quickly and expect to see quick results. That works whenever I buy from Amazon. I order a new belt, and it shows up […]

I walked into my first real job interview in the HVAC trade. The manager was a guy named Ernie, and he walked me out to the warehouse. Quick warning: guys named Ernie are tough. Don't mess with a dude named Ernie. He walked up to a box, snatched a pen out of his shirt pocket, […]

If you went to school and learned the “gas laws” early on, you probably thought it seemed LAME. Then, later, things like mass flow rates, airflow conversions, and compression ratios seemed HARD. Well… It's because HVAC is hard if you don't understand the concepts behind the gas laws, even if you never learn to do […]

 In this insightful podcast episode, the host delves into the crucial aspects of positive and productive client communication, drawing from his extensive experience in the residential air conditioning industry. He emphasizes the importance of setting the right tone, bringing energy, building trust, and adapting to different customer personalities when interacting with clients. The host […]