Tech Tips

When working in a business with people, you have two options: 1. Become bitter as you experience people, life, and issues. 2. Grow from experiencing people, life, and issues. I’m not proud to say it, but I realize now that when I started my business and had bad experiences, I would run to option #1 […]

At the time of the publication of this article, COVID-19 (coronavirus) is spreading across the world at an alarming rate, and many people have self-quarantined to help slow or stop the spread of the virus. These precautionary measures are prudent and responsible. However, with the increased amount of time people spend inside their homes, there […]

Oxidation is the loss of electrons, reduction is the gain of electrons, and the reaction is what occurs between the two. When we talk about chemistry or chemical reactions, we are really talking about an electrical interaction between molecules seeking equilibrium. In other the words, the old “high voltage goes to low voltage” rule applies […]

Let’s take a deeper dive into the magic that is gas defrost. Most techs who are familiar with heat pumps understand the basics of a gas defrost. When we apply this strategy to a larger system where we’re only reversing a small part of the system, we need to add some controls and valves to […]

There is almost nothing worse than creating something—or doing something you are proud of—and getting no feedback. Wait, I take that back. Putting your heart and soul into something and then getting negative or dismissive feedback can be worse. How many times have you emailed a quote, a design, or photos of something asking for […]

This is the tale of how I found myself stuck on a service call for over 12 hours on a weekend due to my failure to re-diagnose an issue. I was working for a service company that had many accounts with local gas stations. These were large customers, and we did everything we could to […]

As a leader, it’s healthy to take a step back and see if you’ve become “That Boss.” You know, the one who nobody wants to work for and who doesn’t have a shred of self-awareness. I worked at a large corporation for 5+ years, and it was easy to tell which managers valued employees. It […]

    Everyone in the HVAC/R trade uses some type of torch to braze or solder alloys together. So, what is the proper way to handle an oxyacetylene torch? It turns out that there’s more than one right answer. Depending on which torch rig you use, the manufacturer’s manuals for operation may vary.  Everyone (hopefully) knows […]

When you think of a salesman, what comes to mind? Do you imagine a quiet person who helps you solve your problems by listening and evaluating you as a customer? Probably not.  When most people hear the word ‘salesman,’ they imagine a flashy personality who will talk to you for hours to try to get […]