Soft skills are the key differentiating factor in delivering exceptional customer experiences. Steve’s session includes soft-skill instructional design resources and ideas for instructors who seek more classroom effectiveness. The case studies featured in this session are derived from Steve’s hands-on, face-to-face interactions while serving leading HVAC contractors nationwide.

Guided by state-of-the-art diagrams and flowcharts, this class will cover soft skills, including the first impression, a positive attitude, being on time, teamwork, personal accountability, and critical thinking, and how to teach them. You will also learn processes to better prepare for students’ soft skill needs. You will learn instructional design ideas you can use IMMEDIATELY.

Virtual sessions made possible by TruTech Tools. use offer code rtfm10 for great discount at checkout

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