Deliver High-Performance Heat Pump Retrofits

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1. What is the target that David Richardson says we should focus on when we sell and install heat pumps?

2. True or False: This session provided a discrete step-by-step checklist to follow for heat pump retrofits every time.

3. What is the average performance of a code-compliant HVAC system?

4. Which of the following is NOT one of David Richardson's 3 Es of customer communication?

5. What is a craftsmanship receipt?

6. What does PAT stand for?

7. True or False: Damper adjustments while using TEC's Roomulator won't affect the pressure measurement (and subsequent recommendations).

8. True or False: One part of involving the customer includes letting them use test instruments (safely) to see the data and issues.

9. Which of the following is NOT one of David Richardson's five tips for delivering high-performance heat pump retrofits?

10. What level of vocabulary and technical language should we use when talking to customers for the best understanding and results?

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