What You’ll Learn:

• Comprehensive diagnostic procedures when AC units run continuously without reaching setpoint
• Understanding system limitations in hot weather conditions above 93°F
• Liquid line temperature approach testing for evaluating condenser performance
• How to confidently assess when an AC system is actually working properly despite high indoor temperatures
• Professional customer communication methods that prevent callbacks and build trust

Technical Skills Covered:

• Measuring and interpreting approach temperatures (liquid line vs outdoor ambient)
• Blower speed adjustments for improved performance
• Superheat and subcool readings during extreme conditions
• Condenser coil inspection and cleaning verification
• Understanding heat transfer rates and compounding effects in extreme heat
• Documentation practices using measurement tools and apps

Customer Service Excellence:

• Setting realistic expectations without under-promising or over-delivering inappropriately
• Explaining why systems struggle keeping up when outdoor temps exceed design conditions
• Identifying home envelope issues: air leaks, insulation problems, and heat load factors
• Offering whole-home diagnostic services for comprehensive solutions
• Balancing technical confidence with professional humility