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AC Not Keeping Up in Hot Weather | HVAC Troubleshooting & Customer Communication

When your AC system is not keeping up during extreme hot weather, knowing how to diagnose the issue and communicate effectively with customers is crucial. This essential HVAC training video covers professional troubleshooting techniques and customer communication strategies for heat wave scenarios.

What You’ll Learn:

  • Comprehensive diagnostic procedures when AC units run continuously without reaching setpoint
  • Understanding system limitations in hot weather conditions above 93°F
  • Liquid line temperature approach testing for evaluating condenser performance
  • How to confidently assess when an AC system is actually working properly despite high indoor temperatures
  • Professional customer communication methods that prevent callbacks and build trust

 

Technical Skills Covered:

  • Measuring and interpreting approach temperatures (liquid line vs outdoor ambient)
  • Blower speed adjustments for improved performance
  • Superheat and subcool readings during extreme conditions
  • Condenser coil inspection and cleaning verification
  • Understanding heat transfer rates and compounding effects in extreme heat
  • Documentation practices using measurement tools and apps

 

Customer Service Excellence:

  • Setting realistic expectations without under-promising or over-delivering inappropriately
  • Explaining why systems struggle keeping up when outdoor temps exceed design conditions
  • Identifying home envelope issues: air leaks, insulation problems, and heat load factors
  • Offering whole-home diagnostic services for comprehensive solutions
  • Balancing technical confidence with professional humility

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