What You’ll Learn:

• Price objection handling techniques that actually work
• The psychology behind customer objections and how to address them
• Value-based selling strategies for HVAC technicians
• Active listening skills to identify the real customer concerns
• Warranty explanation best practices without sounding defensive
• How to position yourself as a skilled professional worth the investment

Key Training Points:

• HVAC pricing strategies – Focus on technician value, not part costs
• Customer communication – Listen first, respond with confidence
• Professional positioning – You’re paying for expertise and overhead
• Warranty vs. price objections – Learn to distinguish between different customer concerns
• Role-playing techniques – Practice scenarios before facing upset customers
• Sales confidence building – Stay grounded when customers get emotional

Featured Topics:

• HVAC technician training for field service professionals
• Service call pricing explanations and justifications
• Parts markup discussions and value proposition
• Customer service excellence in challenging situations
• HVAC business operations overhead cost explanations
• Field service sales closing techniques

Perfect for HVAC contractors, service technicians, field service managers, and anyone in the residential HVAC industry looking to improve their sales skills and customer interactions.

Manufacturer Responsibility – Manifesto: https://www.hvacrschool.com/podcasts/manufacturer-responsibility-manifesto/