BACK

#service calls

Tech Tips:

Stay On Your Game During Summer Service Calls

The summer is a season of opportunity for HVAC technicians, and by opportunity, I mean a super high volume of service calls with a greater chance of callbacks. We’re based in Florida, so our techs have to deal with the combination of blistering heat and higher humidity. That combo can cause all sorts of problems: […]

HVAC Summer Service Calls: Rushing, Mental Fog & How to Stay on Your Game

In this episode, Bryan leads a live team meeting focused on getting technicians mentally and practically ready for the summer rush. He opens by asking the group to name what makes the season different, and the answers pile up quickly: higher call volumes, hotter attics, more irritable customers, and a nagging pressure to move […]

CallBack HVAC Team
#callback #callbacks #communication #customer service #hvac #hvac business #service calls #small business #software

Check out our most recent video

How to Evacuate an AC system, Full Vacuum Procedure

Our latest Podcast

HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

This short podcast episode is Tyler Nelson’s Bry-X presentation from the 7th Annual HVACR Training Symposium: Digital Tools and AI – “So Happy Together.” Tyler is the Business Development Manager and Global Trainer at Sauermann Americas.

Artificial intelligence (AI) is measured data, not an authority, and it will not replace techs. It may enhance technicians’ abilities but must be used responsibly. AI operates on clear logic and supplies pattern recognition, what-if analysis, and decision support (but NOT decision ownership). The technician ultimately owns decision authority and technical judgment, but AI helps save time. Modern AI reinforces best practices, flags inconsistencies, and cross-references industry data, meaning it amplifies experience rather than replacing it.

HVAC technicians’ work depends on codes and standards, physics, and diagnostic cause and effect, which all have repeatable workflows; AI provides instant analysis and verification in those key areas. We already have a wealth of data from our tools and manufacturers’ literature, and AI connects those to help us make decisions; technicians fear being incorrect or missing diagnostic factors, and AI can help us assimilate data by connecting data sources and ensuring that all angles are covered. It closes interpretation gaps and gives us the framework to make constructive decisions.

measureQuick is an example of a diagnostic app that integrates AI in its workflows; it is leading the way in terms of digital tools and AI integration, and it gives technicians a lot of power in the field. Apps that use AI with digital tools help us navigate the industry as equipment becomes more complex, and they save time by making your work faster and more accurate. These tools come at a cost, but those costs can be spread across flat diagnostic fees and service agreements. Feeding readings from these apps into AI can also help you understand gaps in your own thinking and understand the relationships between the tools’ readings and the field reality. AI can also take the data and provide technicians with scripts that are easy for customers to understand.

If you give AI specific prompts and data, including images, equipment data, tool data, and commands to include or exclude certain sources (such as excluding crowdsourced information), you can learn a lot about the system in front of you. It can also help you interpret images or videos. These functions of the tool can help us question our own assumptions, expand our understanding of field problems, and vet our decisions.

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your tickets or learn more about the 8th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

Subscribe to our podcast on your iPhone or Android.

Subscribe to our YouTube channel.

Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Search Episodes

Digital Tools and AI – “So Happy Together” – Short #295

07/21/2026

Bryan Orr

HVAC Summer Service Calls: Rushing, Mental Fog & How to Stay on Your Game

07/16/2026

Bryan Orr