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Tech Tips:

You’re Grounded
One of the most common questions we get from techs is about using a voltmeter to diagnose a high voltage circuit. It's especially tricky when a tech is used to working on a low-voltage or 120V circuit, where there is a clear “hot” side of the circuit and a clear “grounded” side of the circuit. […]
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Ohm My
  One of the most common mistakes I hear techs make is confusing zero ohms with infinite ohms. The fuse above is showing near-zero ohms, which indicates a good electrical path with very little resistance. If there is a perfect path, it would have zero ohms (which isn't actually possible unless you happen to be […]
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Something You May Want to Consider on Every Call
There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]
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