Installation, Maintenance & Service Practices

When I was a green tech, I was really big into showing up all the other techs by doing THE BEST cleaning I possibly could. One of my favorite things to do was to clean the condenser until it was SPOTLESS inside and out. The only issue was that I really liked using that brown […]

A while ago, Bert made a video about his top residential A/C maintenance service tips. He showed some pretty good practices in there, so we’re going to revisit them in this article. Maintenance procedures are vital to any HVAC business, especially those specializing in residential A/C. When we do preventive maintenance, the customers see our […]

Every contractor is different. I get that. We don't all need to do everything the same way or include the same services with repairs, but there are some “best practices” that can save you a lot of heartache before, during, and after you make a big repair. Catch It During Diagnosis Let's say you find […]

No matter what trade you work in, you will need to use a concrete anchor at one time or another. Here are some mistakes I have seen (and made) that you will want to avoid: Not knowing your concrete Is it a concrete block hollow cell? Poured cell? Concrete slab? What is the PSI? Not […]

How many times have you looked at the bottom right-hand side of an evaporator coil and seen all sorts of rust, even on a fairly new coil? You may have noticed that many evaporator coils and even some condenser coils will start to corrode where the galvanized steel endplates touch the copper U-bends of the […]

Evaporator coil leaks are a fact of life in the industry. (We could have a long and lively discussion about how evap coils aren’t made like they used to be, but that’s for another day.) When you have an evaporator leak on a system, you’ll have two choices to fix the problem: replace the coil […]

I know I’m not the only one who has sometimes felt a little bad doing heat maintenance. I remember many a day when my lead technician and I (as an apprentice) would crawl into an attic, clean the flame sensor, and then play FarmVille on our phones for 15 minutes before crawling down, giving the […]

Callbacks are horrible. They kill the trade from every possible angle. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you are no better than their cousin the maintenance man, or worse, the […]

When replacing a furnace or air handler for a customer, there is nothing worse than starting up the equipment and having it sound like the latest SpaceX rocket taking off. You insert your static pressure probes into the duct, and your stomach drops as you read the numbers.  You realize the new high-end system you’ve […]